VoIP IP PBX Business Phone System Support

Comdial® Support Program
InstantOffice® Support Program
TeleVantage® Support Program

Comdial PBX Business Phone System Support Program

Comdial's Customer Care Center gives you real-time, 24/7 access to your Comdial account information, software and hardware files and documentation, training certifications, advance replacement tracking, technical support knowledge base, Partner Points, direct and point-of-sale figures, and our latest product news.

Comdial Support Login

Comdial User Guides

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InstantOffice VoIP Business Phone System Support Program

To ensure that our customers receive adequate and timely service and support, Vertical maintains a network of Authorized Service Partners (ASPs) and Value-Added Resellers (VARs) who can install, maintain, and support the InstantOffice system. These ASPs and VARs provide competitively priced support services, allowing customers to choose service partners based on their specific requirements.

In some instances, the local VAR will choose to offer service and support to their customers through one of the following authorized service partners: Celergy Networks, Inc.; Telsource Corporation; CrossCom National, Inc.; and NextiraOne, LLC.

All customers are encouraged to register their InstantOffice.

InstantOffice Value Added Resellers and Authorized Service Partners
If you are currently an InstantOffice VAR and would like to contact one of our Authorized Service Partners, call 408 328-4480 for assistance.

InstantOffice VARs can log in to our Tech Room (requires Login ID and Password) for training, system downloads, and technical information. If you are currently an InstantOffice VAR or ASP and do not have a login ID and password, please email support@vertical.com for access.

InstantOffice VARs and ASPs can visit the InstantOffice Provisioning Service, a web-based service that enables partners to input information specific to a particular InstantOffice installation and receive a pre-configured InstantOffice Deployment Disk that addresses their customers' specific communication needs. If you are currently an InstantOffice VAR or ASP and do not have a login ID and password, please email ps@vertical.com for access.

InstantOffice Support Login >>

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TeleVantage IP PBX Phone System Support Program

TeleVantage's first class service and support teams offer a wide-range of services to our authorized solution providers and customers.

Technical Education and Training
Comprehensive technical education on phone systems and on TeleVantage in particular is available to every dealer.

Support
Vertical offers technical support to its TeleVantage solution providers through telephone and e-mail help, and also owns a huge knowledge base of technical solutions for a variety of business problems.

TeleVantage SDK Peer Support
The TeleVantage SDK webboard provides assistance on custom TeleVantage software development projects. You can receive feedback from the entire TeleVantage community - users, VARs, and TeleVantage developers. Disclaimer: this forum is unofficially moderated by Vertical employees. That is, Vertical will attempt to answer most questions within a 24 hour period, but does not guarantee that all questions will be answered. Vertical also does not guarantee the quality of the answers from any non-Vertical conference participants. Hopefully you will find this forum to be an excellent resource to quickly develop your custom TeleVantage solutions.

TeleVantage Support Login >>

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