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Release 5.1 Software Downloads

This page contains InstantOffice "HotFixes" and their associated documentation for Release 5.1 of InstantOffice. Please be sure to carefully read the Upgrade Instructions for each software package prior to performing an upgrade.

Main Builds

To obtain InstantOffice Main Build software and associated documentation for InstantOffice Release 5.1, please contact Technical Support at 877 864-8324.

InstantOffice Release Notes Main Build Release 5.1 (364 KB)

InstantOffice Upgrade Instructions Main Build Release 5.1 (156 KB)

Multi-Release HotFixes

A general HotFix is applied just like other HotFixes noted below, except that it can be used across software releases. Refer to the associated PDF file for specifics.

HotFix#
03/27/07
HotFix 99.99.20070307.0.23
Download (CAB) (93 KB)
Purpose Multi-Release HotFix 23 obsoletes and replaces Multi-Release HotFix 20. It corrects an issue on Multi-Release HotFix 20 that would have resulted in the clock moving forward another hour on April 1, 2007.   It also ensures the Fall time change will occur on the first Sunday in November rather than the last Sunday in October.  Applicable to release(s) 4.0 Service Pack 1, 4.0 Service Pack 2, 5.0, 5.1 and 6.0.
Upgrade Instructions Download Upgrade Instructions (65 KB)

HotFix#
2/22/05
HotFix 99.99.20050222.0.6
Download (CAB) (63 KB)
Purpose Critical: Addresses an issue seen infrequently where the system may mark a number of hard drive sectors as faulty, even though they are not in fact physically damaged. Deploying this HotFix will proactively address the issue. If the HotFix has not been deployed and the issue occurs, generally the drives must go through the InstantOffice deployment process to be serviceable.
Upgrade Instructions Download Upgrade Instructions (252 KB)

HotFix#
2/09/05
HotFix 99.99.20050209.0.5
Download (CAB) (138 KB)
Purpose Critical: Repackages Microsoft Security Bulletin MS05-010, "Vulnerability in the License Logging Service Could Allow Code Execution" (885834). Also stops and disables this unnecessary service.
Upgrade Instructions Download Upgrade Instructions (248 KB)

HotFix#
4/13/04
HotFix 99.99.20040413.0.2
Download (CAB) (2.1 MB)
Purpose Critical: Recommended for all systems; addresses a number of potential security issues identified by Microsoft. This HotFix is a repackaging of Microsoft Security Bulletin MS04-011, "Security Update for Microsoft Windows (835732)".
Upgrade Instructions Download Upgrade Instructions (140 KB)

HotFixes

HotFixes are intended to deliver small concise software patches to fix specific product anomalies in particular user scenarios. Note that the numbering scheme for HotFixes is the same as that used for the Main Build Release, except that the last digit (or two digits) denotes the number of the HotFix.

HotFix#
4/11/05
HotFix 5.1.20030420.0.59
Download (CAB) (337 KB)
Purpose Critical: Addresses a large number of issues related to trunk-related problems, as well as the ability to go through the reboot cycle reliably. Should be applied to all systems. Review documentation for detail. Replaces HFs 4, 8, 10, 16, 27, 33, 44, 46 and 58.
Upgrade Instructions Download Upgrade Instructions (248 KB)

HotFix#
11/10/04
HotFix 5.1.20030420.0.57
Download (CAB) (337 KB)
Purpose Required: For any system equipped with the RS3-C/RS3A-C card, prevents a rarely seen but possible system down event that can result from accessing the modem.
Upgrade Instructions Download Upgrade Instructions (248 KB)

HotFix#
9/30/04
HotFix 5.1.20030420.0.56
Download (CAB) (143 KB)
Purpose Optional: Required for any system with IP Phones. Adds a fix for an issue that causes an active call on an IP Phone to be prematurely terminated. Replaces HF 11.
Upgrade Instructions Download Upgrade Instructions (249 KB)

HotFix#
5/7/04
HotFix 5.1.20030420.0.54
Download (CAB) (336 KB)
Purpose Critical: Required to support modem access on a newer revision of the RS3-A and RS3-AC that will start to ship in June, 2004.
Upgrade Instructions Download Upgrade Instructions (247 KB)

HotFix#
4/21/04
HotFix 5.1.20030420.0.53
Download (CAB) (88 KB)
Purpose Critical: Recommended for all systems, but especially those that use the Silent Monitor feature, have IP phones, use shared line appearance configurations, or are equipped with InstantOffice Contact Center (IOCC). Replaces HF 17, 21, 22 and 28.
Upgrade Instructions Download Upgrade Instructions (252 KB)

HotFix#
4/21/04
HotFix 5.1.20030420.0.52
Download (CAB) (88 KB)
Purpose Critical: Required for all systems that use the RS3-C or the RS3A-C in order to prepare for a hardware change in cards that start shipping June, 2004.
Upgrade Instructions Download Upgrade Instructions (247 KB)

HotFix#
5/7/04
HotFix 5.1.20030420.0.51
Download (CAB) (168 KB)
Purpose Optional: Needed only for system that are equipped with InstantOffice Contact Center (IOCC).
Upgrade Instructions Download Upgrade Instructions (248 KB)

HotFix#
2/26/04
HotFix 5.1.20030420.0.50
Download (CAB) (86 KB)
Purpose Critical: Recommended for all systems; addresses a potential security issue with the Windows NT Messenger Service, which can be exploited over the Internet by hackers and automated worms (AKA viruses). This HotFix is a repackaging of Microsoft Security Bulletin MS03-043, "Buffer Overrun in Messenger Service Could Allow Code Execution (828035)".
Upgrade Instructions Download Upgrade Instructions (71 KB)

HotFix#
2/13/04
HotFix 5.1.20030420.0.49
Download (CAB) (105 KB)
Purpose Optional: Adds support for MultiSite Manager (MSM) icons on the Remote Management Console. See PDF file for dependencies.
Upgrade Instructions Download Upgrade Instructions (252 KB)

HotFix#
2/13/04
HotFix 5.1.20030420.0.48
Download (CAB) (606 KB)
Purpose Critical: Essential to all systems; updates the current InstantOffice hard disk drivers.
Upgrade Instructions Download Upgrade Instructions (54 KB)

HotFix#
2/13/04
HotFix 5.1.20030420.0.47
Download (CAB) (30 KB)
Purpose Optional: Needed on a subset of 3x00 systems to updateBIOS so that the system automatically detects the type of hard drive(s) installed.
Upgrade Instructions Download Upgrade Instructions (249 KB)

HotFix#
HotFix 5.1.20030420.0.45
Download (CAB) (16 KB)
Purpose Optional: Useful for systems equipped with the Analog DID Trunk Module.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
2/13/04
HotFix 5.1.20030420.0.43
Download (CAB) (775 KB)
Purpose Critical: Needed to address conditions seen only in the lab that led to shut-down errors following system reboots. Also includes fixes in a number of unrelated areas. Replaces HFs 2, 12, 15, 20, 25 and 38.
Upgrade Instructions Download Upgrade Instructions (23 KB)

HotFix#
HotFix 5.1.20030420.0.42
Download (CAB) (843 KB)
Purpose Required: Delivers fixes to ensure correct voicemail functionality; fixes a problem with configuration of AMIS or pager outcall applications. Replaces HFs 9, 29 & 37.
Upgrade Instructions Download Upgrade Instructions (23 KB)

HotFix#
HotFix 5.1.20030420.0.41
Download (CAB) (27 KB)
Purpose Optional: Useful only if site requires 1411 as a dial string to reach Directory Assistance.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
2/13/04
HotFix 5.1.20030420.0.40
Download (CAB) (1.8 MB)
Purpose Optional: Needed only to support an upcoming hardware revision of the Polycom SoundPoint IP 500 telephone.
Upgrade Instructions Download Upgrade Instructions (54 KB)

HotFix#
HotFix 5.1.20030420.0.39
Download (CAB) (434 KB)
Purpose Required: Needed to address rare but potential issue during software upgrade.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.1.20030420.0.36
Download (CAB) (140 KB)
Purpose Optional: Highly recommended for use on systems with IP Phones; was written to address a problem where swapping the MAC address on IP phones caused a system reboot.
Upgrade Instructions Download Upgrade Instructions (54 KB)

HotFix#
HotFix 5.1.20030420.0.30
Download (CAB) (27 KB)
Purpose Critical: Necessary for correct functionality during daylight savings time (April through October).
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.1.20030420.0.31
Download (CAB) (15 KB)
Purpose Optional: Needed only when system is managed via MultiSite Manager.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
8/06/03
HotFix 5.1.20030420.0.19
Download (CAB) (19 KB)
Purpose HotFix 19 makes a database change to allow MultiSite Reporting to identify how application hunt groups are used in order to make intelligent queries for the dialed number report. This fix is only useful when data is being collected and utilized by MultiSite Manager/MultiSite Reporting.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.1.20030420.0.18
Download (CAB) (98 KB)
Purpose Optional: Corrects a CDR record field that shows the system serial number instead of the assigned Hostname on some reports.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.1.20030420.0.14
Download (CAB) (54 KB)
Purpose Optional: Addresses an issue seen in lab testing that can result in the failure of RRAS when routing over a WAN PPP HDLC connection and may eventually affect broader functionality of the system.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.1.20030420.0.13
Download (CAB) (190 KB)
Purpose Optional: Applies only to InstantOffice systems equipped with a DSP Resource PTMC.
Upgrade Instructions Download Upgrade Instructions (22 KB)

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