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Partners>>OCA Alliance Program
OCA Alliance Program
Please note: Vertical is providing the directory of OCA member products for
reference purposes only. Vertical does not validate, warranty or offer support
for any of the products listed. Please contact the companies directly for
further information.
|
| solution |
InstaNote |
| manufacturer |
Alternate
Access |
| provider |
Alternate
Access |
| e-mail |
info@AlternateAccess.com |
| phone |
919-831-1860 |
| description |
Alternate Access empowers service
businesses to dramatically boost their productivity and customer service
levels by delivering converged communications solutions - providing application
development and integration of software-based telephone systems, fax,
interactive voice response, speech recognition, web collaboration, call
centers and Customer Relationship Management. Customers include banking,
real estate, construction, staffing, florists, auto dealers and other
service businesses. Alternate Access quickly gets to the core of how your
business works and combines the convenience of your telephone with the
intelligence of your computer-for bottom line results. Converged Communications
for Competitive AdvantageSM. For more information, contact us at www.AlternateAccess.com
or call toll free at 866-831-9273....read
more |
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|
| solution |
PC Operator Consul for TeleVantage version 6.0 or higher |
| manufacturer |
Boport Tele-Communication BV |
| provider |
Boport |
| e-mail |
sales@boport.nl |
| phone |
+31 (0)3465.52333 |
| fax |
+31 (0)3465.52288 |
| description |
The TeleVantage Operator Consul was designed by
Boport Tele-communication for version 6.0 or higher. When the Operator Consul was in her
design phase Boport tried to combine the strength of a traditional Operator Consul with the
sublime features of the ViewPoint client. The TeleVantage Operator Consul, truly belonging
to the 21st century, makes use of a ViewPoint client (mandatory) and a Contact Center license
(optional) if so desired. The ViewPoint client should be operational on the desktop where
the Operator Consul is running.
Read the PC Operator Console Technical Manual (Demo Version)
or download the Boport TV Console Demo. |
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|
| solution |
Phone Magic for GoldMine |
| manufacturer |
Bytes,
Bits & Megabytes |
| provider |
Bytes, Bits & Megabytes |
| e-mail |
Sales@BytesBits.com |
| phone |
407-699-2108 |
| description |
Phone Magic reassigns your incoming
TeleVantage Voice Mail messages in GoldMine to their appropriate contacts,
based on phone number, keeping your messages with your records with no
additional input by you....read
more |
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|
| solution |
TAS Call Response Software |
| manufacturer |
Call
Response Consultants |
| provider |
Call Response Consultants |
| e-mail |
Contact@CallResponseSoftware.com |
| phone |
1-866-292-1947 |
| description |
Call Response Consultants, operating
in conjunction with our worldwide TAS operation centers, is a leading
software provider specializing in cost effective full-featured TAS solutions.
CRC's TAS Call Response Software introduces a highly effective and user-friendly
end product, which is easily customizable for any small or large sized
Telephone Answering Service. An immediate global presence is achieved
with our domestic and international corporate offices and the utilization
of Vertical's worldwide reseller network. |
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|
| solution |
eCDR and eBill-Back |
| manufacturer |
CDR-Data |
| provider |
CDR-Data |
| e-mail |
kyoung@cdrdata.com |
| phone |
626-791-9700 |
| description |
The CDR-DATA/TeleVantage solution
enables customers to perform complicated billing and reporting for such
applications as joint tenanting and multiple servers. Additionally, CDR-DATA
supports IP for data communications, which makes configuration and sending
of reporting data easy and fast. Using an ASP environment, the experienced
technicians at CDR-DATA collect the needed information daily to ensure
the cost allocation and billing data is available for both ad hoc and
monthly report generation....read
more |
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|
| solution |
eCall Center Manager |
| manufacturer |
Com-Centers
International |
| provider |
Com-Centers International |
| e-mail |
phil.printz@com-centers.com |
| phone |
800-865-4715 |
| description |
The integration of TeleVantage
with eCall Center Manager delivers a customizable, high-end web-based
solution to streamline order fulfillment. Combing the robust telephony
and call center functionality of TeleVantage with the ordering processing,
product catalogs, shopping cart, address verification, order history and
tracking capabilities of eCall Center Manager enables businesses to have
quicker, easier access to customer records, thereby significantly increasing
productivity and customer service. Vital customer data will automatically
appear in a screen pop for inbound calls and outbound calls can be initiated
directly from eCall Center Manager....read
more |
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 |
| solution |
CopiaFacts and FaxFacts |
| manufacturer |
Copia |
| provider |
Copia |
| e-mail |
sales@copia.com |
| phone |
630-388-6900 |
| description |
Copia provides software solutions
for fax, voice, and e-mail, which gives Vertical resellers a complete
affordable unified messaging feature and a fax server package. |
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|
| solution |
Active Ticket |
| manufacturer |
Cynergy
Software |
| e-mail |
info@cynergysoftware.com |
| phone |
405-516-2420 |
| description |
Cynergy Software has two products
in one. First and foremost Cynergy is a sophisticated help desk application
that allows companies to more effectively handle customers and their support
issues. Cynergy's CRM functionality also allows for customers' sales staff
to focus on client relationships instead of administrative tasks. After
a rapid Cynergy implementation, customers enjoy improved communications
with their clients, partners, and employees. Management can monitor success
with sophisticated reporting capabilities. Cynergy also provides service
desk support via email or pager. Cynergy's comprehensive telephony integration
allows its users to be more productive....read
more |
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|
| solution |
CT Server Redundancy for TeleVantage |
| manufacturer |
Dataprobe |
| provider |
Dataprobe |
| e-mail |
gfoote@dataprobe.com |
| phone |
201-967-9300 |
| description |
By using matched pairs of servers,
mission critical telephony applications can enjoy maximum availability.
Dataprobe's CT Server Redundancy for TeleVantage is a physical layer switching
system that automatically reroutes the trunks and stations to a standby
server in the event of a hardware failure. The system continuously monitors
both the active and standby servers for availability. Switching only occurs
if pre-set failover conditions are met. Once in failover, the system continues
to monitor both servers and can be set to auto-revert, or remain on the
current server until commanded to switch back. Remote management is possible
via web or serial connections, and magnetic latching relays that maintain
their position if power or control is removed. Configurations are possible
for T-1, E-1 or analog trunks, as well as analog or VoIP stations....read
more |
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|
| solution |
Telescript 5.5 |
| manufacturer |
Digisoft
Software |
| provider |
Vertical |
| description |
Digisoft's focus is to provide
customized call center solutions for global businesses and organizations.
Companies utilize Telescript to cultivate,develop and maintain profitable
client relationships. Telescript(tm) is call center/CRM management software
that manages multiple inbound and outbound projects simultaneously using
an advanced scripting / agent interface module, an open ODBC compliant
database design, multiple dialing (preview, predictive and switch) platforms,
graphical reporting, robust email and web based capabilities, comprehensive
fulfillment management and CTI. Telescript has won numerous awards for
its design and performance. |
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|
| solution |
Excendia Outlook by Phone |
| manufacturer |
Excendia |
| provider |
Excendia |
| e-mail |
info@excendia.com |
| phone |
514-765-8484 |
| description |
Excendia offers intelligent business
communications solutions. Excendia Outlook-by-Phone module, part of Excendia
Virtual Assistant suite, gives executives and mobile people, real time
interactive voice access to Microsoft Outlook©. Listen and reply to emails,
review and schedule appointments and tasks, access contacts to call or
send voice messages as emails. |
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|
| solution |
Goldmine |
| manufacturer |
FrontRange |
| provider |
Vertical |
| contact |
Vertical |
| e-mail |
sales@vertical.com |
| description |
TeleVantage's Contact Manager
Assistant provides screen pops and outbound dialing from GoldMine contacts....read
more |
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|
| solution |
Agency Expert |
| manufacturer |
GBS,
Inc. |
| provider |
GBS,
Inc. |
| e-mail |
jseale@gbsinc.com |
| phone |
800-231-8495 x505 |
| description |
Integrating the advanced telephony
capabilities of TeleVantage with Agency Expert enables insurance agents
to better manage a larger volume of calls in a quick, professional manner.
The joint solution allows a client record to automatically appear in a
screen pop as the agent is answering the call, immediately delivering
important client information to the agent. In addition, outbound calls
can be initiated directly from a customer record with a simple point-and-click
With TeleVantage and Agency Expert, insurance agencies have a complete
contact management system that maximizes efficiency, streamlines operations,
and increases client satisfaction....read
more |
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|
| solution |
Harland Credit Union Host Data
Processor Screen Pop Interface |
| manufacturer |
Harland
Financial Solutions |
| provider |
Adtech
Solutions |
| phone |
770-205-2346 |
| description |
The interface enables credit unions
to increase their contact center productivity by uniting the phone system
with host data processing systems from Harland. In addition, it allows
for screen pops to appear on the member service agent's desktop with a
variety of account data from the host data processing system database.
With information, such as pre-approved rates, core systems information
or member-specific marketing programs, available simultaneous to receiving
the call, the agent is able process calls faster and more efficiently,
thereby heightening the member experience....read
more |
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|
| solution |
Compaq ProLiant servers |
| manufacturer |
Hewlett
Packard |
| description |
Compaq's ProLiant family of Windows-based
servers has been combined with the intelligence of TeleVantage for a bundled,
off-the-shelf solution. |
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|
| solution |
TCS-700 |
| manufacturer |
Homisco/VoiceNet,
Inc. |
| provider |
Homisco/VoiceNet, Inc. |
| e-mail |
sdill@homisco.com |
| description |
Homisco's TCS-700 can use TeleVantage
5.0's SMDR capabilities to provide detailed call accounting that meets
the needs of the most exacting customers in the hospitality, health care,
and other industries. Homisco's TCS-700 can use TeleVantage 5.0's SMDR. |
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|
| solution |
Netfinity Server |
| manufacturer |
IBM |
| provider |
Vertical |
| contact |
Vertical |
| e-mail |
sales@vertical.com |
| description |
IBM ServerProven solutions for
IBM's Netfinity line of open Intel® Servers, creating an easily deployed
computer telephony solution. |
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|
| solution |
On-Hold |
| manufacturer |
IntelliTouch |
| provider |
IntelliTouch |
| e-mail |
gfadul@intellitouch.com |
| phone |
858-457-3300 |
| description |
The OHP 4000 and 5000 are digital
Music on hold players that integrate seamlessly with the TeleVantage solution.
No one wants to put a callers on hold, but when you do, use that opportunity
to market, educate and entertain your customers with IntelliTouch's digital
music on hold devices integrated with your TeleVantage solution! |
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|
| solution |
ACT! |
| manufacturer |
Interact |
| provider |
Vertical |
| contact |
Vertical |
| e-mail |
sales@vertical.com |
| description |
TeleVantage's Contact Manager
Assistant provides screen pops and outbound dialing from ACT! contacts. |
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|
| solution |
LightningFAX® |
| manufacturer |
Interstar
Technologies, Inc |
| provider |
Interstar Technologies, Inc |
| e-mail |
info@interstarinc.com |
| phone |
514-631-1668 |
| description |
Interstar's LightningFax has been
tightly integrated with TeleVantage to add fax server capabilities to
communications solutions. |
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|
| solution |
Speech-enabled Auto Attendant |
| manufacturer |
iVoice |
| provider |
iVoice |
| contact |
iVoice |
| e-mail |
information@ivoice.com |
| description |
Add speech recognition to help
callers reach TeleVantage users! |
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|
| solution |
ReminderPro |
| manufacturer |
JulySoft |
| provider |
JulySoft |
| e-mail |
partners@julysoft.com |
| phone |
800-350-7693 |
| description |
ReminderPro, JulySoft's automated
communication solution, is designed to notify and inform customers of
appointments, deliveries, and other types of repetitive notifications
through phone and e-mail messages. ReminderPro allows users to create
customized phone messages in their own voice, and features flexible answering
machine handling, multiple language options, operator transfer, call confirmation,
survey capabilities, and call reporting. The system also includes fully
automated operation, flexible message construction, custom touch-tone
response options, a library of 38,000 names, and a text-to-speech option.
The system works in conjunction with data management or scheduling software
to provide customized reminders, and is proven to reduce no-shows, ease
staff overload, provide consistent communication, and save businesses
time and money....read more |
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|
| solution |
KIRK wireless handsets |
| manufacturer |
KIRK
telecom A/S |
| provider |
KIRK telecom A/S |
| e-mail |
bn@kirktelecom.com |
| phone |
404-614-1753 |
| description |
The integration of TeleVantage
with KIRK handsets provides businesses with an affordable, secure tool
to improve productivity and enhance customer service. Using the robust
functionality of TeleVantage with KIRK promotes mobility in work environments,
such as showrooms, factories and warehouses, where the ability to stay
connected while on the move is a growing demand. The KIRK wireless voice
solution is a scaleable system that secures flexibility in relation to
coverage, voice traffic and number of users. It can be expanded and modified
according to changing customer needs in terms of number of wireless users,
coverage area, and access technology - allowing existing KIRK installations
with analog or ISDN interface a smooth migration to IP telephony....read
more |
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|
| solution |
Lumenex Medical Suite |
| manufacturer |
Lumenex |
| provider |
Lumenex |
| contact |
Sy Sajjad |
| e-mail |
ssajjad@lumenex.com |
| phone |
800-57-VOICE (86423) |
| description |
Lumenex Medical Assistant provides medical
and dental offices with a complete solution for automating Incoming Call
Routing, Call Logging, Appointment Scheduling, Appointment Confirmation,
and Test Results. Easy to deploy and user-friendly, it can be further
customized to provide the practice with a competitive advantage....read
more |
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| |
| solution |
Lumenex School Suite |
| manufacturer |
Lumenex |
| provider |
Lumenex |
| contact |
Sy Sajjad |
| e-mail |
ssajjad@lumenex.com |
| phone |
800-57-VOICE (86423) |
| description |
Lumenex School Suite provides automatic absence
notification, announcements of events such as school closings, the ability
to retrieve homework assignments, and a cafeteria menu feature so parents
can find what meals will be served, streamlining management efforts and
enhancing relationships between school, parents, students and community.
School Suite can be used for either one school or integrated amongst all
district schools to consolidate records....read
more |
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|
| solution |
Speech Driven Assistant |
| manufacturer |
LumenVox |
| provider |
LumenVox |
| e-mail |
Sales@LumenVox.com |
| phone |
858-707-0707 Just Say "Sales" |
| description |
LumenVox's Speech Driven Assistant integrates
seamlessly with TeleVantage to speech enable a company's name directory, allowing
all internal and external callers to have hands-free interactions with an organization.
The Assistant also allows for alternate names, nicknames, and various spelling and
pronunciations to be recognized in a TeleVantage name directory. In addition, this
joint solution enables users to retrieve and listen to e-mail, navigate voice mail,
and access IVR applications, which improves productivity as well as alleviates safety
concerns related to using a keypad while driving...read
more |
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|
| solution |
Voice Prompts |
| manufacturer |
Marketing Messages |
| provider |
Marketing Messages |
| e-mail |
info@marketingmessages.com |
| phone |
800-486-4237, 617-527-3023 ext. 121 |
| description |
Marketing Messages® provides the recorded voice prompts in Vertical’s Wave IP 2500 and TeleVantage systems. They record the custom prompts for many Vertical customers, so your voice prompts will play seamlessly with Vertical’s (included) voice prompts. Vertical has partnered with Marketing Messages since 1998.
Their 20 different voices are heard at 200 of the Fortune 500 firms and about 3500 smaller companies. Voice Branding™ with Marketing Messages' professional voices helps build brand identity, gain continuity, and make the right "first impression." They also provide Music-On-Hold, Messages-On-Hold™, and narration for web sites, Flash applications and PowerPoint presentations.
|
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|
| solution |
Consumer Action Tracking System
(CATS) |
| manufacturer |
Marric
Software |
| provider |
Marric
Software |
| e-mail |
marcio@marric.com |
| phone |
310-543-1557 x101 |
| description |
The integrated TeleVantage/CATS solution provides
businesses with a broad data-mining capacity in addition to precision-recorded
consumer calls to further automate and facilitate the collection, response,
and analysis of customer comments. Unlike many consumer relations systems
which rely exclusively on call agent notes and interpretations, the TeleVantage-CATS
combination enables businesses to easily record calls, which may then
be attached to consumer's records and routed to any workgroup, department
or company-wide for further handling, review and overall quality monitoring.
The result is faster issue resolution, higher customer retention, and
improved internal communications....read
more |
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|
| solution |
MAS Floral Management System |
| manufacturer |
McShan
Abner Systems |
| provider |
Alternate
Access |
| e-mail |
info@AlternateAccess.com |
| phone |
919-831-1860 |
| description |
McShan Abner Systems first introduced the
MAS Solution in 2000. It was created specifically to address the intricacies,
concerns and opportunities of the full service florist. The philosophy
of MAS developers is to take a customer-centric approach to developing
functionality of the product. With a combined 100 years of expertise in
the florist business, this company has listened to and developed its products
around an understanding of what florists need and what customers want.
Examples abound in every aspect of the product from its robust delivery
mapping system to its nationwide directory for customer address completion
at point of sale to its delinquent payment system....read
more |
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| solution |
Outlook |
| manufacturer |
Microsoft |
| provider |
Vertical |
| contact |
Vertical Sales |
| e-mail |
sales@vertical.com |
| description |
TeleVantage's Contact Manager Assistant provides
screen pops and outbound dialing from Outlook contacts. |
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| solution |
MultiVOIP |
| manufacturer |
Multi-Tech
Systems |
| provider |
Multi-Tech Systems |
| contact |
Brian Mahre |
| e-mail |
bmahre@multitech.com |
| phone |
888-288-5470 x5529 |
| description |
MultiVOIP voice-over-IP gateways extend TeleVantage
to small branch locations. MultiVOIP is available in 1, 2, 4 and 8-port
densities. |
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|
| solution |
NetSuite |
| manufacturer |
NetSuite |
| contact |
John Palladino, Senior Director of Business
Development and Alliances |
| e-mail |
jpalladino@netsuite.com |
| phone |
(650) 627-1282 |
| description |
Founded in 1998, NetSuite, Inc. is the leading
provider of integrated online ecommerce/CRM/ERP application software for
small and mid-sized businesses. With more than 7,500 companies using its
award-winning online suite of products and professional services, NetSuite
is helping growing companies streamline their business processes to realize
unprecedented ROI
NetSuite enables companies to manage all key business operations in a
single, integrated system, which includes customer relationship management;
order management and fulfillment; inventory management; finance and e-commerce
and Web site management; and employee productivity. NetSuite is delivered
as an on-demand service, so there is no hardware to procure, no large,
up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending
"real-time dashboard" technology provides an easy-to-use user interface
with role-specific portal views of the application...read
more |
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|
| solution |
ToolCentra (Graphical IVR Builder for TeleVantage) |
| manufacturer |
NextCentra ICS |
| provider |
NextCentra ICS |
| e-mail |
info@nextcentra.com |
| phone |
+54 11 4903-6817 |
| description |
ToolCentra is a powerful and flexible DTMF graphical IVR builder (toolkit) add-on specifically developed for TeleVantage. It provides VARs (or End Users that demands control over their campaigns) with a fast and easy way to fully configure TeleVantage through IVR plug-ins without the need to program a single line of code. |
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| solution |
CMS |
| manufacturer |
OnContact |
| provider |
OnContact |
| e-mail |
partners@oncontact.com |
| phone |
800.886.0866 |
| description |
The Oncontact mid-market CRM system and TeleVantage
are natively integrated out of the box for all TeleVantage areas including
voicemail, auto attendant, graphical desktop call control, automated dialing,
and inbound screen pops...read
more |
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|
| solution |
Tenor Series |
| manufacturer |
Quintum |
| provider |
Quintum |
| contact |
Peter Nelsen |
| e-mail |
peter_nelsen@quintum.com |
| phone |
908-824-9004 |
| description |
The Tenor has been fully tested and certified by Vertical Communications for use with the TeleVantage 7 platform.
Quintum's award-winning Tenor VoIP MultiPath Switches add tremendous value while minimizing the risks associated with the deployment of VoIP for customers implementing Vertical's IP-PBX solution. Quintum's Tenor provides intelligent and simultaneous PSTN and IP connectivity with intelligent call routing and processing.
Vertical's TeleVantage 7 will utilize Quintum's Tenor to enable connectivity to the PSTN and IP network in both headquarters and branch locations.
Quintum's Analog Tenor provides connectivity support for analog devices at the headquarters and branch. These devices may include fax machines, alarms, paging systems, analog phones and any other legacy device requiring telephony support and integration into the PSTN and TeleVantage PBX.
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| solution |
SoundPoint |
| manufacturer |
Polycom |
| provider |
Open
Solutions, Inc. |
| contact |
Vertical |
| description |
TeleVantage users desiring Voice over IP phones
ca. |
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| solution |
Sayson PT390 and PT480 Screen
Phones |
| manufacturer |
Sayson
Technologies |
| provider |
Sayson
Technologies |
| e-mail |
info@sayson.com |
| phone |
604-730-1842 |
| description |
Sayson Technologies provides the highest quality
business sets, custom - engineered to integrate with TeleVantage 4.0/5.0.
Maximize the powerful features available through TeleVantage with the
touch of a softkey. No more memorizing codes to access call management
features. |
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| solution |
PCI Expansion Chasis TV-P113 |
| manufacturer |
SBS |
| provider |
SBS |
| contact |
SBS |
| e-mail |
info@sbs.com |
| phone |
604-730-1842 |
| description |
The SBS expansion chassis allows industry-standard
servers to provide maximum scalability for TeleVantage. |
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| solution |
Scitec 5S-c |
| manufacturer |
Scitec |
| provider |
Scitec |
| e-mail |
vertical@scitecinc.com |
| phone |
217-384-6041 |
| description |
Scitec is an award-winning ISO-9001-certified
manufacturer of Centrex/PBX/IP-compatible telephones for hospitality,
healthcare, business and consumer applications. Vertical IP switch software
architecture is ideally suited to support popular Scitec 5S-c line-powered
Caller ID telephone technology. Already a hit with major universities,
the 5S-c is equipped with a multi-function NEON/LED/Centrex message waiting
light, requires no AC adaptor or batteries, and migrates to analog port
IP Caller ID applications....read
more |
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| solution |
NetLink Wireless Telephones |
| manufacturer |
SpectraLink
Corporation |
| provider |
SpectraLink Corporation |
| e-mail |
info@spectralink.com |
| phone |
800-676-5465 |
| description |
SpectraLink's NetLink Wireless Telephones
are based on the company's industry-leading wireless telephone systems
for the workplace. NetLink Wireless Telephones operate as client devices
on wireless LANs utilizing the IEEE 802.11b global standard, allowing
converged mobile voice and data applications on a single wireless infrastructure.
NetLink Wireless Telephones integrate with the best-selling PBX systems,
and support proprietary IP protocols as well as H.323 for enterprise wireless
VoIP solutions. |
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|
| solution |
Symitar Credit Union Host Data
Processor Screen Pop Interface |
| manufacturer |
Symitar |
| provider |
Adtech
Solutions |
| phone |
770-205-2346 |
| description |
The interface enables credit unions to increase
their contact center productivity by uniting the phone system with host
data processing systems from Symitar. In addition, it allows for screen
pops to appear on the member service agent's desktop with a variety of
account data from the host data processing system database. With information,
such as pre-approved rates, core systems information or member-specific
marketing programs, available simultaneous to receiving the call, the
agent is able process calls faster and more efficiently, thereby heightening
the member experience....read
more |
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| solution |
CallRex |
| manufacturer |
TelRex |
| provider |
TelRex |
| contact |
Bill Hinkle |
| e-mail |
bhinkle@telrex.com |
| phone |
425-827-6156 x103 |
| description |
CallRex uses 'packet sniffing' technology
to record calls through TeleVantage, enabling businesses of all sizes
to employ an advanced, yet affordable call recording and monitoring solution.
With the integrated solution, calls can be recorded and monitored on an
ad-hoc basis or via automatic triggers and can be flagged with additional
information. Specific recordings can then be located via multiple search
criteria such as date/time, user name, inbound number, caller ID, recording
group, or flagged name or value. Multiple playback options allow users
to listen to recorded phone calls through the phone or through computer
speakers. Recorded calls can be viewed by day, week, month, or custom
date range. Managers can assign monitoring, recording, and playback rights
on a per-user basis and can also track calls from multiple remote locations
through one interface. Users of the joint integration can now provide
excellent customer service by having complete understanding of their customer
interactions....read more |
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| solution |
TelePaw |
| manufacturer |
TigerPaw |
| provider |
Bytes,
Bits, and Megabytes |
| e-mail |
jeffreyk@tigerpawsoftware.com |
| phone |
402-592-4544 x3110 |
| description |
The Tigerpaw Business Suite is a group of integrated
CRM software modules for contact management, sales force automation, customer
service tracking, and inventory control. The Suite is designed to track
prospects throughout the sales cycle and all touch-points with customers
after the sale. There are four modules in the Business Suite: PursuitT for
contact management and marketing; Quotes for sales force automation, opportunity
management and quoting; Service & Repair for customer service, maintenance
contract and technician tracking; and Parts for purchasing and inventory
control. The Suite includes an advanced scheduling and monitoring system
that helps coordinate personnel schedules and notification of workflow assignments....read
more |
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| solution |
Digital Business Telephones |
| manufacturer |
Toshiba |
| provider |
Vertical |
| contact |
Vertical Sales |
| e-mail |
sales@vertical.com |
| description |
TeleVantage support Toshiba Digital Business
Telephone models in the Toshiba Strata CS product. |
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| solution |
Trisys Tapit |
| manufacturer |
Trisys |
| provider |
Trisys |
| e-mail |
Mike DeNoia |
| phone |
804-355-2096 |
| description |
The integration of TeleVantage and Tapit provides
real-time data collection and automated fraud reporting, with advanced features
such as call editing, automatic report scheduling, CallerID deluxe support,
compatibility with time/billing packages and e-mail reporting in text, rich
text and HTML file formats that can be published to the web. TeleVantage
produces detailed and accurate records of every call made, and Tapit transforms
these records into hundreds of reports containing valuable business information
that enable call costs to be allocated to different accounts or departments
and identify fraudulent use. In addition to the comprehensive reports included
with the systems, the combination of TeleVantage and Tapit also enables
businesses to create customized reports that meet their unique needs....read
more |
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| solution |
CallAnalyst |
| manufacturer |
TriVium |
| provider |
TriVium |
| contact |
TriVium |
| e-mail |
sales@triviumsys.com |
| phone |
(877)439-9338 |
| description |
The best in Call Accounting and Telemanagement
solutions. TriVium's suite of CallAnalyst solutions helps customers improve
productivity and identify and manage cost centers. It is used by customers
to monitor phone usage, verify rate plans for cost saving, understand ROI
on VoIP trunks, perform traffic analysis, generate trunk utilization reports
(compare VoIP traffic) and manage telecom infrastructure efficiently. The
user-friendly application, CallAnalyst, comes in three flavors catering
to all type and size of businesses. Whether it is a small business solution
(CallAnalyst SX), medium size (CallAnalyst Classic - CE) or large business
with high call volumes or multiple locations (CallAnalyst Enterprise - ES),
TriVium has the right solution for your business. The standards based implementation
of the product suite provides great flexibility for customization and integration.
The solutions use flexible and open databases (MS SQL server, MSDE or MS
Access) allowing easy integration options with your custom built apps. TriVium's
products help customers in assisted living centers, auto dealerships, law
offices, real estate brokerages, hotels, shared tenant offices, school districts,
credit unions, insurance houses and medical clinics. |
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| |
| solution |
SimpleRM |
| manufacturer |
TriVium |
| provider |
TriVium |
| contact |
TriVium |
| e-mail |
sales@triviumsys.com |
| phone |
(877)439-9338 |
| description |
Place outbound calls through TeleVantage using
SimpleRM, a web based sales and support management system....read
more |
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| solution |
Odyssey Super Dialer System |
| manufacturer |
U.
S. Infotel |
| provider |
U. S. Infotel |
| contact |
Steve Davidson |
| e-mail |
info@usinfotel.com |
| phone |
(405) 516-2420 x 200 |
| description |
Unlike typical call center dialer systems,
which lack detailed feature sets, the TeleVantage - Odyssey combination
provides users with the robust functionality of TeleVantage. This integration
automates outbound calls by passing only answered calls to an agent, thereby
significantly increasing their productivity. The solution also delivers
powerful connections to Goldmine Software for unlimited database connectivity
with screen pops and Intel® Dialogic Call Progress Detection to enable
detection of busies, no answers, answers, answering machines, and operator
intercept tones....read more |
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| solution |
UIP300 series H.323 phones |
| manufacturer |
Uniden
Business Network Systems, Inc. |
| provider |
Uniden Business Network Systems, Inc. |
| e-mail |
dsawada@uniden.com |
| phone |
1.800.554.3988 |
| description |
The value priced UIP300 series phone includes
a 2 x 24 display, speakerphone, headset jack, 10/100 network interface,
speed dial and function buttons, and message waiting light support. |
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| solution |
WinScribe |
| manufacturer |
WinScribe. |
| provider |
WinScribe |
| contact |
Marco Ramirez |
| e-mail |
sales@winscribe.com |
| phone |
(866) WINSCRIBE |
| description |
WinScribe specializes in Digital Dictation, Transcription, Speech Recognition and Workflow Management. Their fully customizable software solutions support manufacturer independent devices and are ideal for multiple markets including Healthcare, Legal, Transcription, Law Enforcement and Government. Integration with TeleVantage takes advantage of shared hardware and software resources allowing a single system platform to provide a powerful, cost effective, fully featured communications platform. |
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|
| solution |
Witness eQuality Suite |
| manufacturer |
Witness
Systems. |
| provider |
Adtech
Solutions |
| phone |
770-205-2346 |
| description |
The integration of TeleVantage with the
eQuality Balance and eQuality ContactStore solutions allows businesses
to measure the quality of their customer service more accurately and
better coach their sales/service agents. Uniting these two powerful
systems enables businesses to track and assess customer interactions
from initial entry through resolution, while also providing valuable
insight into the effectiveness of their operations. Another advantage
of this integration is the ability to leverage the same hardware for
both TeleVantage and eQuality, creating an affordable price point
for contact centers of almost any size. |
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